Contact Us

Energy Services

Mon. - Fri., 8 a.m. to 5 p.m

(209) 526-7339
(800) 304-5373 (toll free)
(209) 526-7575 (fax)
Energy Services @mid.org

Report a Power Outage (day or night)
View and report power outages online.
(209) 526-7337 or
(888) 335-1643 Toll Free
Say or press 3.

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

Customer Service

Mon. - Fri., 8 a.m. to 5 p.m.
(209) 526-7337 or
(888) 335-1643 toll-free
customerservice@mid.org

Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

Watch Your Watts: Read Your Meter

How to read your Digital Smart Meter

Your MID bill is based on the number of kilowatt-hours (kWh) of power used. A kWh is 1,000 watts of electricity used for one hour. You can see and track how many kilowatts you use hourly, daily and monthly through MID's Customer Self-Service portal. Digital Meter Image

  1. Read the numbers from left to right; write it down from left to right. Every time the number increases, another kWh has been used.
  2. Subtract the last reading you recorded from the current one to get the number of kWh used.
  3. In the illustration, the reading is 05850 kWh. If the previous reading had been 04825 the difference is 1025 kWh used. 

How to read your Commercial Meter

Please call the Energy Services staff for assistance on reading your commercial meter, (209) 526-7339 or toll free (800) 304-5373. GS-1 commercial customers typically have a basic meter with a multiplier. GS-2 commercial customers have a demand meter. Some demand meters have LED displays instead of dials.

  • EMERGENCY CONTACTS
  • (209) 526-8222 (day or night)
  • Toll Free (888) 897-8222 (day or night)