• 24/7 access to your MID account on a desktop or mobile device.
• Simple sign up process and easy-to-use dashboard.
• Schedule recurring payments – schedule fixed payments on a date you choose each month.
• Set up Autopay - pay your bill automatically each month on the due date.
• Pay by text.
• Make one-time payments without signing in.
• View your recent electric usage before you receive your next bill including daily usage and hourly electric demand.

MID Customer Self Service still offers convenient 24-hour access where you can:

• Make online payments.
• Go paperless!
• Request to be notified when your bill is ready to be viewed online.
• Set up Guest User access for someone that isn't the account holder.
• Request forms and submit documents.
• Update your mailing address.
• Review bills, balances and electric usage graphs.
• Choose from multiple notification options.

How MID Customer Self Service keeps your information safe:

• Email/Password: Unique identifiers that only you know.
• SSL (secure socket layers): Keeps your connection and transactions secure from outside inquiry.
• Data Encryption: Makes your information unreadable as it passes over the Internet.

Learn more about our security

For assistance, contact MID Customer Service

• Phone
  Mon. - Fri., 8 a.m. to 5 p.m.
             (209) 526-7337
        or (888) 335-1643 toll-free
• Email
            customerservice@mid.org

  Please be advised that MID may take up to one (1) business day to reply to all email correspondence.

Have questions? Find answers here:

• MID Customer Self Service Frequently Asked Questions
• Terms of Use for MID Customer Self Service